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FAQ

What is Mobile Pet Grooming?

It is professional grooming self-contained in a custom van that arrives at your door to take care of your pet's grooming needs.  Mobile pet grooming is preferred by most of today's busy pet owners. The convenience for you and the exclusive attention for your pet make it desirable to use a mobile grooming service. Our mobile salon is completely equipped to afford you the utmost in service. The generator furnishes electricity to the dryer, table, clippers, A/C, vacuum, lights and more! A hot water heater ensures the perfect bath temperature and a therapeutic bathing system cleans and soothes your pet.

Why a Mobile Pet Groomer?

  • Door-to-door Service - All About Pets's state-of -the-art, custom designed van comes conveniently to your door!
  • Convenience - You can stay home, no more driving in unpredictable traffic with an anxious pet in the car.
  • Less Hassle - No more rearranging your whole day around dropping off AND picking up your pet.
  • Professionalism - Your dog is given the groomer's undivided time and attention.
  • Less Stress - More familiar, quiet setting reduces stress for your pet, especially for those with separation anxieties.
  • Cleanliness - Your pet is the only animal in the salon at the time, preventing contamination from other animals, disease, insects and parasites.
  • No Car Sickness - No more car-sick pets and mess on the way to (and from) the salon.
  • Safety - No crates or crate-drying.
  • Flexibility - Day, evening, and weekend appointments available. We work with your schedule.
  • Quicker Service - Your pet is groomed from start to finish at the time of your appointment, usually in one hour!

Do you need to use my electricity or hose?

 Nope! Our van is fully equipped with a generator for electricity and a 70 gallon fresh water reservoir. A separate 70 gallon tank holds our dirty (but entirely biodegradeable) soapy water, which we empty back at our office. On very rare occasions, we may have to ask to borrow your garden hose to refill the fresh water tank.... but it is not typical of us to do so.

How long does the grooming take?

Typically anywhere from 20 minutes to two hours. Times are based on the size of the pet, coat condition, hair length, etc. (very hairy and/or large dogs understandably take longer)

Is warm water used?

Yes, the van holds 70 gallons of fresh, heated water.

Why can't I watch while my pet is being groomed?

The point is that stylists would love to have you watch them, but dogs become very excited having their owners see them that they can run the risk of being injured. Groomers use many sharp tools while styling and pets that move around on the grooming table are at a higher risk of being wrongly cut. DO NOT be offended if your groomer informs you that you or your children can not be in the van or standing outside the window. It is only done for the safety of your beloved pet. If you HAVE to come to the van for something please remember to come over and knock quietly so as not to startle the pet or the groomer. Doors opening or closing and voices can excite animals’ at the most inopportune time. PLEASE never, ever open the door of the van while a pet is inside. This could result in an animal escaping and possibly being injured.

How often should my dog be groomed?

We recommend every 4 to 6 weeks. Weekly appointments are also available.

But doesn't frequent bathing dry out the skin and coat? 

Nope! We use very mild, hypoallergenic and medicated shampoos and conditioners that are safe to be used once a week. In fact, most veterinarians recommend dogs be washed at least once a week with a medicated shampoo if they have skin or coat problems.

Can I have my pet washed in my own shampoo?

We'll be happy to use any preferred pet-safe or veterinarian prescribed shampoo, as long as it is designed for and safe to use on pets.

How long until I can get an appointment?

We can usually book your appointment within a week. However there are times during the year which become very busy and it is recommended to schedule as far as 2 or more weeks ahead by using our online booking system on our web site or by giving us a call.

Why does mobile grooming cost more than a regular grooming salon?

We come to you! Your dog has one on one attention without the stress from being caged, and you do not have to make 2 trips to the salon. You do not have to plan your whole day around getting your dog groomed. Mobile dog grooming allows the groomer to have a one-on-one grooming session with your dog.  They get my undivided attention, are hand dried so they don't have to be put in a crate and then are brought right back inside their home.  Unlike a regular shop, the entire van runs on gas, and propane is needed to keep the water warm.  Plus I only use high quality, all natural shampoos and products.

The groomer mentioned my pet might have a health problem. Should I still take my pet to the vet?

Yes. While we are not licensed veterinarians, groomers usually see your pet several times a year, while your vet probably only sees him once in a while for shots. We also carefully inspect every inch of your pet during the bathing, drying, and styling process, and are more likely to notice problems that owners sometimes can't see. If a groomer mentions a potential health problem, she is only acting in the best interest of your pet's health. Common things we often notice are: dry skin and dandruff, rashes, sores, ingrown toenails, ear infections, fleas, ticks, impacted anal glands, urinary tract infections, fatty tumors, skin seborreah, warts or moles, seasonal and food allergies, severe weight fluxuations and teeth problems, to name a few! If your groomer mentions a potential illness, please call your vet... for your pet's sake, for your sake, and for ours.

How come you don't list prices on your website?

Our rates are not posted because I like to get to know a bit about your pet through phone conversation before I determine a price for the service. The rates may differ from dog to dog because of breed, size, temperament and condition of the pet's coat as well as any pet style that's chosen for the cut.  

How come I get an answering machine when I call?

Please be patient when leaving a message. I'm the owner, groomer and receptionist and try to return phone calls as fast as I can.  Phone calls are returned Monday through Friday as soon as possible. I do not pick up the phone while grooming dogs because it can be unsafe for the dog for me not to be focused on them.

Have a question not covered here? Feel free to email us at any time at terry@cleandawgs.com